Last updated: September 16, 2026
This Refund and Returns Policy applies to physical streaming devices and accessories purchased from TDX Devices, operated by TD Exclusive LLC.
You may request a return within 90 days of the date your order is delivered. Return requests made after the 90-day period are not eligible for a refund or exchange unless required by applicable law.
To qualify for a return, the device must be returned in its original condition with the remote, power accessories, cables, manuals, and any other items included in the package. Proof of purchase or the original order number is required. Original packaging is preferred and may be required when necessary to protect the device during shipment.
TDX Devices may reduce or deny a refund when an item is returned with damage caused by misuse, neglect, unauthorized modification, missing parts, a removed or altered serial number, or damage unrelated to shipping or a product defect.
Returns sent without approval or to an address not provided in the return instructions may be delayed or refused. Please do not send products directly to the manufacturer unless instructed.
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. We may request photos, video, serial-number information, or troubleshooting steps before approving a replacement or refund. When we confirm that the item was defective, damaged in transit, or shipped incorrectly, TDX Devices will provide appropriate return instructions and cover reasonable return-shipping costs.
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Your bank or card provider may require additional time to post the credit.
Original shipping charges and customer-paid return-shipping costs are nonrefundable unless the return resulted from our error, a confirmed defect, or shipping damage. Any missing components or customer-caused damage may be deducted from the refund where permitted by law.
Eligible items may be exchanged during the 90-day return window, subject to product availability. If the requested replacement is unavailable, we may issue a refund instead. Price differences may apply when exchanging for a different product.
Contact us immediately if you need to cancel an order. We will try to stop shipment, but an order that has already been processed or shipped must follow the return process above.
TDX Devices sells physical hardware. Internet service, television programming, streaming subscriptions, and third-party content are not included with the device and are not covered by this return policy. Any third-party service is governed by that provider’s terms.
For return, exchange, or refund assistance, call TDX Devices at 1 (800) 596-6030.